Trading Standards work with businesses and developing partnerships to drive Kent’s economic growth and protect residents. Is there anything wrong with this page? The Buy With Confidence scheme was first launched by Hampshire Trading Standards in 1999.  •  What We Do Our guides can help you to exercise your consumer rights when buying goods online, if you have a problem with an online order. Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.. Please tell us more about why our advice didn't help.  •  Legal Businesses can also check to make sure they’re trading legally.  •  Work Areas We’ll pass your report to Trading Standards and we can also give you advice about your problem. National Trading Standards has teams overseeing a range of issues, from copycat websites to doorstep crime. If you think a business has broken the law or acted unfairly, you can report them to Trading Standards. Bargain hunters rushed to the retailer’s website and placed orders, had their accounts debited and received confirmation emails with estimated delivery dates. Link: Chartered Trading Standards Institute The two schemes became successful, and were also adopted by neighbouring Trading Standards Services. The Consumer Contracts Regulations gives you online cancellation rights and the Consumer Rights Act protects your right to return a faulty good. You can report the business to Trading Standards. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. Each individual council runs a trading standards department for its residents. Online Trading Standards is a website where you can submit reviews on certain products or services. In other words, the trading account gives details of total sales, total purchases and direct expenses relating to purchase … Read what we're saying about a range of issues. If the company isn’t in business any more, find out what you can do if a company stops trading. Trading Standards can take businesses to court or stop them operating, but they won’t help you fix your problem - for example, they can’t help you get a refund. No, we also advise business on their transactions with consumers, to access your local Trading Standards Service see our Contact us pages. It is the responsibility of retailers to ensure they do not sell age-restricted products online to people who are under the minimum legal age. The Federal Trade Commission (FTC). Hi, guys, I'm in need of some help. If you are a consumer based in Scotland this service is provided by the Scottish Government funded Advice Direct Scotland, a telephone and online consumer advice service, on 0808 164 6000. Get more information from National Trading Standards. Browse our latest National Trading Standards priorities. The new expansion also introduces Pokémon V and Pokémon VMAX, some of …  •  Privacy & Cookies Policy, National Trading Standards Estate and Letting Agency Team, National Trading Standards Intelligence Team, National Trading Standards Regional Investigations Teams, Work with the Advertising Standards Authority. If you think the seller has broken the law. Which of the following actions can the Police or Trading Standards take when a member of staff sells alcohol to an underage person? We also administer and maintain three occupational licensing registers — motor vehicle traders, auctioneers and pool inspectors. Let us know, Copyright ©2020 Citizens Advice. Print or save records of your online transactions, including the product description and price, the online receipt, and the emails you send and receive from the seller. We fund national teams that are hosted within local authorities. Trading Standards use the information you give them to investigate unfair trading and illegal business activity, like rogue traders and scams. File a Complaint About Online Purchases. Citizens Advice Consumer Service are the first point of contact for consumer advice. Online shopping When you shop online, you are protected under consumer law. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, Discrimination in health and care services. Honest Reviews by Third are a pretty more Indicator for a worthwhile Means. Trading Standards ensure businesses are aware of their obligations to consumers and do not infringe consumer protection laws. Trading standards officers from Greenwich Council carried out tests on a number of websites to check their age verification processes. In a supervised test, a 16-year-old bought pre-paid credit cards and then went online to see if he could buy age-restricted goods with it. It shows the gross profit of business activities during a specific period. Although most trading standards law is intended to protect consumers, breaches of trading standards law put honest, reputable, compliant businesses at a disadvantage. Trading Standards. Unfortunately, there isn’t an ombudsman you can go to if you have a complaint about a retailer. 4 Contact Trading Standards. To report to Trading Standards, you need to contact the Citizens Advice consumer service. Trading Standards can take businesses to court or stop them operating, but they won’t help you fix your problem - for … Check which businesses should be closed on GOV.UK. Sales at Internet auction sites are covered by the full range of Trading Standards law. The National Trading Standards Work Areas. Your state attorney general. To see what National Trading Standards have achieved at a glance download our NTS Infographic here. Trade Measurement. Introduction to the Citizens Advice service, Future of advice: our strategic framework 2019-22, Solve an ongoing consumer problem with a business seller, If you need more help in the Channel Islands or the Isle of Man, Find a trader and check you can trust them, unsafe or dangerous, like an electronic appliance with faulty wiring or food past its use-by date, not as described - for example, you bought a package holiday but something advertised wasn’t included, you didn’t want to buy - for example, they put pressure on you. Protect Your Information Don't email any financial information. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. If a business isn’t helping you fix something that went wrong, you could: get help from a dispute resolution scheme. Trading account is a statement which is prepared by a business firm. 9. National Trading Standards has teams overseeing a range of issues, from copycat websites to doorstep crime. Their telephone numbers are: 03454 04 05 06 – English 03454 04 05 05 - Welsh. Read on! Our vision is to protect consumers and safeguard businesses through cross-boundary intelligence-led enforcement projects in England and Wales. However, if you think a company could be breaching the Consumer Protection from Unfair Trading Regulations, you can contact your local trading standards department. 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Trading standards services are delivered by your local authority and consumer concerns should be reported to the Citizens Advice consumer helpline on 0808 223 1133.  •  Contact We also act as a safety net for consumers by ensuring that products entering the UK and the food chain are safe. To achieve this we: investigate persistent and/or serious criminal activities, in particular those involving fraud, counterfeiting, scams, doorstep crime … Sharon Muldoon, from the Trading Standards Service, said: “When consumers buy goods online from a trader, the goods must be of satisfactory quality, as described and fit … citizens advice/trading standards Sales of puppies are covered under consumer law including the Sale of Goods Act. Alternatively, you can write to National Trading Standards,1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex SS15 6TH. News spread quickly online when Next accidentally priced a £1,198 pair of sofas at £98. Ltd. ( trading as cannabis It is The Advertising Standards — Trading Standards have — Cannabidiol ( CBD that some CBD containing — Representatives of food - information for within hemp and cannabis. You can get help with your consumer problem from the Citizens Advice consumer service. Advice can vary depending on where you live. Even if Trading Standards don't contact you, they might use your evidence to take action against the business in the future. (tick all that apply) Penalty Notice for Disorder Formal Caution Prosecute the seller Prosecute the owners of the business Review the licence 10. download our NTS Infographic here. This means setting up effective systems capable of verifying the age of potential purchasers to ensure they are above the minimum legal age to purchase a product. You can find out more or opt-out from some cookies. Trading Standards are an authority who can investigate the case and may choose to prosecute the seller, though they have no direct influence on you receiving a refund. Hi guys, In the UK our government has a department called the "office of fair trading" which enforces consumer protection should a sale be fraudlent or otherwise. Econsumer.gov, if your purchase was with a foreign retailer. To see what National Trading Standards have achieved at a glance Latest Headlines.  •  Our Priorities We ensure New Zealanders have safe products, accurate measurement and quality fuel. 2.4K likes. ©2020 National Trading Standards  •  Home You can: Trading Standards will use the information you give to decide if they’ll investigate. Welcome to the cheap seats. such as for vaping consumers in Scotland about occurring constituent of cannabis consider this Cannabidiol ( standards for approval. Online, mail and phone order sales Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. The OECD sets out clear guidelines on the responsibilities of online platforms and sellers, and supports consumers in making safe choices when shopping for products online. They’ll only contact you if they need more information. Check if the products you are buying have been issued outstanding recalls; Register your products after purchase and report safety issues if they arise I recommend You always to explore, how happy other People with the Preparation are. Thank you, your feedback has been submitted. You can report the seller to trading standards - for example, if they took your money and refused to deliver the item. Find out more about how to fix your consumer problem. Enter your postcode to find a Trading Standards office near you to complain about illegal sales activity. Read your credit card statements as you receive them; be on the lookout for charges that you don’t recognize.  •  Documents If you have a problem during an online transaction, try to solve it with the seller or website. Advice for people affected by child abuse. For example, if other people make complaints about the same business. Trading Standards may investigate but won’t usually be able to get you your money back. Each region has slightly different processes and priorities, but they all enforce criminal legislation and some may be able to help with individual cases for people who are vulnerable. CBD trading standards, is the purchase worth it? You should report a business to Trading Standards if they sold you something: You can also tell them about a business if: they scammed you - for example, you paid for something online that you didn’t receive and you couldn’t contact the seller, they tried to stop you using your legal rights - for example, they said you can’t return faulty goods, they weren’t clear about the price or added on extra costs - for example, they advertised theatre ticket prices without booking fees, they sold products to people who looked underage without asking for ID - for example, alcohol, knives or fireworks, they didn’t carry out work properly - for example, kitchen fitters left your home in a dangerous state. All rights reserved. If that does not work, file a complaint with: Your consumer protection agency. Find out how to complain about your doctor or health visitor. These include the eCrime, Feed, Regional Investigations, Estate Agency, Intelligence and Scams Teams. 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